Shipping policy
WellPlayLove Shipping Policy
1. Order Processing Time
-
Orders placed before 2:00 PM EST on business days (Mon-Fri) are processed the same day.
-
Orders placed after cutoff time or on weekends/holidays will be processed the next business day.
2. Delivery Time
Regular straps are shipped within 3 days, Custom straps may require 3-5 business days for production before shipping.
| Country/Region | Estimated Delivery Time (Business Days) |
|---|---|
| United States | 6-12 |
| United Kingdom | 6-10 |
| France | 6-10 |
| Germany | 6-10 |
| Italy | 6-10 |
| Spain | 6-10 |
| Netherlands | 6-10 |
| Belgium | 6-10 |
| Austria | 6-10 |
| Sweden | 6-10 |
| Poland | 6-10 |
| Ireland | 6-10 |
| Portugal | 6-10 |
| Hungary | 6-10 |
| Czech Republic | 6-10 |
| Denmark | 6-10 |
| Finland | 6-10 |
| Greece | 8-12 |
| Norway | 8-10 |
| Mexico | 8-12 |
| Israel | 6-10 |
| Brazil | 15-25 |
| Singapore | 6-7 |
| Malaysia | 8-10 (East Malaysia: 9-12) |
| Thailand | 5-6 |
| Turkey | 6-10 |
| New Zealand | 6-10 |
| Switzerland | 6-9 |
| Australia | 5-10 |
| Canada | 8-15 |
| UAE | 6-10 |
| Saudi Arabia | 8-12 |
| South Africa | 8-12 |
| Philippines | 5-6 |
| South Korea | 6-8 |
| Egypt | 13-16 |
| Nigeria | 13-16 |
| Pakistan | 11-13 |
3. International Shipping
Available to select countries. Costs calculated at checkout.
-
Customers are responsible for customs duties & taxes.
-
Delivery times vary by destination (typically 7-21 business days).
4. Tracking Your Order
-
Tracking numbers are emailed within 24 hours of shipment.
-
Contact contact@wellplaylove.com if no tracking info is received within 48 hours.
5. Lost/Damaged Packages
-
If your package is lost in transit:
— File a claim with carrier first.
— Email us with tracking number for assistance. -
Damaged items? Send photos to contact@wellplaylove.com within 3 days of delivery.
6. Address Changes
Email us immediately if you entered an incorrect address. We’ll attempt to update it if the order hasn’t shipped.
7. Holiday Shipping
Extended processing/delivery times may apply during peak seasons (e.g., Black Friday, Christmas).
Need Help?
Contact contact@wellplaylove.com for shipping-related questions.