Refund policy

WellPlayLove Return & Refund Policy

1. Returns & Exchanges
We accept returns/exchanges for regular straps within 7 days of delivery. To qualify:

Item must be unused, undamaged, and in its original packaging.

Proof of purchase (order number or receipt) is required.

Custom straps (personalized or made-to-order) are FINAL SALE and cannot be returned or exchanged.

2. Shipping Costs

For non-defective returns (e.g., change of mind):
— Customer is responsible for return shipping costs.
— Refund amount excludes original shipping fees.

Defective/damaged items? Contact us at contact@wellplaylove.com immediately. We’ll resolve issues case-by-case.

3. How to Initiate a Return
Email contact@wellplaylove.com with:

Your order number

Reason for return

Photos (if applicable)

We’ll email return instructions and a shipping address within 2 business days.

4. Refund Processing

Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the item.

Late/missing refunds? Contact your bank first, then email us.

5. Questions?
Email contact@wellplaylove.com for assistance.